March
29th,
2018
This Flaw in E-Commerce Delivery Gives Brick-and-Mortar Retailers an Edge During the Holidays
In 2013, UPS and FedEx made a tempting promise to American consumers: Save your gift shopping until the last minute because we’ll deliver your gifts by Christmas Day. That promise was quickly broken. Countless shoppers woke up on Christmas morning to find there wasn’t so much as a piece of brown paper waiting on their doorstep. Angry consumers took to social media to complain while UPS and FedEx s...
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March
29th,
2018
How To Use Showrooming To Your Store’s Advantage
Consumers love shopping online, but they haven’t completely abandoned brick-and-mortar stores. In fact, they’ve incorporated in-store experiences into their overall shopping experience. Fifty-six percent of respondents in one study reported that they look at a product at a store before buying it online later.
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March
29th,
2018
How You Can Improve Customer Experience Through Value-Added Service
Low prices are no longer enough to attract customers, so it’s imperative that retailers think outside the box. Business owners are diving deep into what their customers want, and they’re using these insights to offer memorable customer experiences.
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March
29th,
2018
Five poor customer delivery experiences (and how they can be avoided)
The customer experience isn’t something that retailers are always able to control. In an age where shoppers are spending more and more on delivery and their expectation for convenience keeps rising higher, many retailers have no choice but to rely on third party delivery providers to ensure that the customer’s expectations are met.
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March
26th,
2018
Blockchain in Supply Chain Management - The Next Big Thing?
Blockchain has an endless list of possible applications, and is quickly emerging as one of the major innovations in the digital technology industry. Supply chain management experts are already looking at practical applications for blockchain. Given that UK online sales alone are expected to grow by up to £77bn every year until 2021, they can see blockchain is poised to completely disrupt the logis...
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March
26th,
2018
Choosing The Right Delivery Service For Your Business
Handling delivery demands during peak periods is a challenge every growing business must overcome. Businesses who handle their own deliveries with company vans will sometimes encounter busy weeks when they require more manpower than they possess.
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March
26th,
2018
Why 2018 is the Year of the Independent Retailer
Three Unique Opportunities They Can Leverage to Flourish The past decade has seen the rapid rise of the retail giant and the slow descent of the traditional retailer. The retail landscape has been transformed to such a degree, as to be unrecognisable. From this chaos, however, opportunities for the small, independent retailers are emerging.
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March
26th,
2018
Reduce basket abandonment, in store and online, by giving your customers choice
Retail Conversions in Today's Marketplace In the past, retailers had always seen delivery as something boring that ‘had’ to happen after the real work (i.e. the transaction) had occurred. Delivery from store was something pretty much unheard of and was handled, in niche cases, by a shop assistant physically delivering items to high value customers. Delivery from online channels has existed for man...
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March
26th,
2018
Technology and bricks and mortar: How marrying the two can lead to an increase in sales
Although online sales are growing at a rate of 19.5 percent year-on-year, the majority of retail purchases still occur in bricks and mortar stores.
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March
26th,
2018
Retail Innovation: Gaining Competitive Agility through Urban Logistics
The Change in the Retail Landscape This past decade retail has undergone a transformational change. Mobile technology and the Internet, as both a tool and a channel, have completely disrupted the retail industry. At the same time, populations have been concentrating in cities, driving growth and creating both challenges and opportunities as cities design urban logistics ecosystems that revolve aro...
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March
26th,
2018
How small businesses can get ahead with crowdsourced logistics-as-a-service
Courier services are essential to businesses of all sizes. Until recently the process of shipping a package to shoppers, documents to other businesses or other branches of the same organisation has been widely viewed as somewhat effective, but also costly. Traditional courier services were the only way for small businesses without the internal infrastructure needed to ship or transport items. On t...
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February
28th,
2018
Converting Abandoned Carts Into Sales: The Secret Lies In Last Mile Delivery
Over the last decade retailers have been working hard to achieve omni-channel excellence, yet many are still losing sales painfully close to the checkout. On average, 68 percent of online shopping carts are abandoned at an estimated value of £3.7 trillion globally, according to research from Baymard Institute.
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